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user_5rpxmn
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Friday, January 31st, 2025 12:48 AM

Comcast is HORRIBLE!!!

Our internet line went down.  I was told (this morning at 8:30am) they would be out to fix it today.  Now they're automated system is saying tomorrow between 4-6pm.  I work from home and have no way of doing that because we have no internet!!!  So, 2 days nor getting paid.  Comcast [Edited: "Language"]!!!

Question

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Updated 

15 days ago

 • Edited

64

3

XfinitySheila

Official Employee

 • 

1.1K Messages

3 months ago

 

user_5rpxmn Hi there! I assure you that this is not the experience we want for any of our customers, as we know the importance of a reliable connection. I assure you that we do our best to restore service as soon as possible and am happy to take a closer look for any additional updates we may have on our end. 

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

 

4

0

user_21k9tx

1 Message

first my auto pay did not go trough after 3 years of it working.  due on Jan 30.  got notification on Jan 30 past due?  lol  tried to update even though nothing changed.  now i cant even sign in.  no one answers customer service.  is this really how you treat your customers.  what is going on?

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3 months ago

0

XfinityArmand

Official Employee

 • 

2.1K Messages

Hi there @user_21k9tx!  Thank you so much for taking the time to reach out to Xfinity Support to voice your account billing concerns.  We are so glad to hear from you and want to help in any way that we can.  Please feel free to shoot us a private message with your details so that we can get started. 

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

0

user_cc68ba

Visitor

 • 

1 Message

The most frustrating thing about comcast is that you can't even talk to anybody about the [Edit: Language] service. The AI text promises that it will take you to a live agent, but it never does. I keep asking for one over and over about 10 times and it finally said it would connect me with one but when it did it said I was number 812 in line, so I hung up. A couple of days later I was still having the same problem so I went through the same [Edit: Language] and asked about 15 times to speak to a live agent and finally it said I was number 530 in line so of course I hung up. You [Edit: Language] are purposely trying to [Edit: Language] people off and it is working. It won't be me, but eventually someone is going to [Edit: Inflammatory] and do something to [Edit: Inflammatory] [Edit: Language]. REALLY REALLY BAD!!!!!!

(edited)

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15 days ago

0

XfinityMartyR

Official Employee

 • 

2K Messages

 

user_cc68ba We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your issue, so the Community can have an understanding of your concerns. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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15 days ago

0

user_p0a3s7

2 Messages

2 months ago

There are so many reasons why Xfinity is rated as the poorest in customer “service”.  It is impossible to get a clean connection after waiting online for over 30-45 minutes and being transferred several times to various “specialists” that you can’t understand. Even after being told I would  receive a credit and notification via email the email states the credit cannot be approved.  Going to the store and speaking to real people won’t work because they cannot give credits. They say “Call Xfinity and say billing.” Then there is the Awards traps like free Apple Watches.  They conveniently forget to tell you you have to activate and use xfinity monthly hook up fees of $20 and more for two years.  Don’t know if other  choices are any better. But they sure cannot be any worse. I am going to take a long hard look to switch. 

1

0

XfinityMartyR

Official Employee

 • 

2K Messages

 

user_p0a3s7 Thanks for reaching out, and expressing your concerns. Can you elaborate on the reason for the credit you're expecting?  

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_yv45m0

3 Messages

15 days ago

My internet went out and unable to get ahold of anyone besides a chat that continues to run me thru same test. Brand new modem .

1

0

XfinityChristy

Official Employee

 • 

1.9K Messages

 

user_yv45m0 Hello, and thank you for reaching out via our Xfinity Community Forums. I'm so sorry you're going through this. I can only imagine how much time you've spent trying to get this sorted. I'm here to help in any way I can. To get started, could you tell me a little more about what's happening? For example:
  • Are any lights on your modem, and if so, what color are they?
  • Have you tried restarting your modem and gateway, even though it's brand new?
  • Are you experiencing the outage on all devices, or just a specific one?
  • When did the internet go out?
  • Are you seeing any error messages?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

15 days ago

0

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