Visitor
•
1 Message
Comcast customer care executive downgraded our plan without our consent and now asking more money to restore the original plan
A Comcast customer care executive downgraded my home internet plan without informing me on Oct 29, 2025. I called customer care to add an extra phone line, and during that call, the executive downgraded my plan without informing me and without my permission. Since then, I was observing internet issues and i figured it out today (Nov 8) while discussing the internet issues with another Comcast customer care executive. I was informed that my plan was downgraded from 600 MBPS to 300 MBPS, and now they are asking for more money to restore that plan. I want my original internet plan at the same price.
XfinityKassie
Official Employee
•
2.1K Messages
3 hours ago
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0