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Rwstjohn75
1st Topic

3 Messages

Friday, December 8th, 2023 2:04 AM

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Comcast contractor wants to bore in my yard

A contractor for Comcast is indicating they are going to bore in my yard to install a new line. Someone needs to show me a utility easement that allows him to go 35 feet from the road into my yard. No one has notified me of anything concerning this issue. I need someone to call me at [Edited: "Personal Information"] tomorrow which is Friday, December 8,2023 

or email me at [Edited: "Personal Information"].

my address is [Edited: "Personal Information"]

Question

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Updated 

2 years ago

 • Edited

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CCAntoine

Retired Employee

 • 

1.4K Messages

2 years ago

@Rwstjohn75 Thanks for reaching out. I'd be more than happy to reach out to the local team so they can reach out to you and clear this up. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

(edited)

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Rwstjohn75

3 Messages

I don’t seem to see a chat icon on the top right.   Could you direct me please?

2 years ago

0

XfinityWilliam

Official Employee

 • 

1.4K Messages

Sure thing! 

To send a private message:

  1. Sign in to the community.
  2. Click the message count or envelope icon to go to your Private Messages Inbox.
  3. Click the New Message icon.
  4. Enter the recipient's name in the Send to field.
  5. Type the reply in the Message box
  6. Click Enter to send your message.

  7. You can see your back and forth messages with any user by clicking the messages.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

0

Rwstjohn75

3 Messages

I tried to direct message you William

but XfinityWilliam is not in the direct message directory.  What gives???

2 years ago

0

CCAntoine

Retired Employee

 • 

1.4K Messages

You have to reach out to the team, as we're not listed. 

Click the "New message" (pencil and paper) icon

 

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

 

Type your message in the text area near the bottom of the window

 

Press Enter to send it

2 years ago

0

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