Hello @user_ah1a4s , and thank you for reaching out on our Xfinity Community forums.
I can certainly understand wanting to have an unused cable line removed from your property.
We'd be happy to help review the request and determine the appropriate next steps. Please send us a Direct Message with your full name and the complete address where the line is located, along with any additional details you can provide about the line you'd like removed.
Once we have that information, we can review the situation and help coordinate the appropriate action. 😀
How to Send Us a Direct Message*: (*Note: Never send a direct message to us unless requested by us.)
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
XfinityCliff
Official Employee
•
689 Messages
1 hour ago
Hello @user_ah1a4s , and thank you for reaching out on our Xfinity Community forums.
I can certainly understand wanting to have an unused cable line removed from your property.
We'd be happy to help review the request and determine the appropriate next steps. Please send us a Direct Message with your full name and the complete address where the line is located, along with any additional details you can provide about the line you'd like removed.
Once we have that information, we can review the situation and help coordinate the appropriate action. 😀
How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)
Click Here For an example of how to send us a Direct Message.
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