Comcast cable line buried in my back yard

I submitted an 811 request today to have the coaxial cable located in my back yard. I got a response from Comcast saying "Comcast has determined there is no conflict based off the information provided by the one call center ticket." However, I'm sure there is a cable buried in my yard in the location I'm going to dig. How do I go about getting this located and marked so I don't cut it when I dig?

Responses

XfinityJanelle

Official Employee

•

1.6K Messages

1 day ago

Hey @user_53f607 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your 811 call. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

2

0

J

jeffcreek0103

Visitor

•

1 Message

I have a similar issue. I do not see a "Direct Message chat" icon. I am signed in.

Like

Reply

8 hours ago

0

XfinityThomasB

Official Employee

•

2.1K Messages

jeffcreek0103 You will not see the direct message option until you have made your first public post. We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related public board. From there you will start receiving responses right away. Sometimes you may receive a reply from an employee, but more likely, you will receive assistance from another Comcast customer. If you do receive a reply from an employee, they will invite you to send us a direct message if needed. We ask that you please refrain from sending any employee, our XfinitySupport team, or any Xfinity Forum user an unsolicited direct message. Sending unsolicited direct message is a violation of both our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those documents as well as any other posted documents throughout the community.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick