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user_r4apuu
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Wednesday, May 21st, 2025 1:59 PM

Comcast Cable Down

Service address: [Edited: "Personal Information"]. Due to a storm in our area, a Comcast cable is laying across my driveway. Need a crew to replace it to it's original position.

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Updated 

2 days ago

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XfinityJorge

Official Employee

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2.2K Messages

2 days ago

 

user_r4apuu Greetings! Thank you so much for using our Forums and for reaching the Xfinity Support Team. We are here happy to work with you and help secure the downed line at your home. To get started can you send us a DM with your full name and service address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

(edited)

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