1 Message
Comcast Business Customer Services
Where to go to leave a bad review besides BBB? I want to warn any Business not to use Comcast if possible like they will cost you tons of money if loss revenue. I speak from experience. THEY WILL DO NOTHING TO HELP SORT THE ISSUE OUT. I have not gotten a single English speaking agent on the phone not once. It’s hard to communicate the issues when me and agent don’t speak the same language. I have been trying to get an agent to send out a tech. It only took two weeks for that to happen. The level of money Comcast makes you would think they could hire more techs and English speaking agents. Very Very odd. I pay around $500 a month for 20mb internet and phone line. I repeat $500 a month for horrible internet and phone. Just want a place to post the reviews.
XfinityJanelle
Official Employee
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1.5K Messages
3 months ago
Hey @user_s7utks , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the interactions you have had. I would be more than happy to offer my assistance looking into this further for you. If you need assistance with your account please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_qcdlip
1 Message
2 months ago
Terrible customer service, canceled services and switched to lower price company. They sent me higher bill and punished for switching. [Edited: "Inflammatory"]
(edited)
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