Visitor
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1 Message
Comcast Bill
Hello, I had opened an account with Comcast at my apartment, but we had put the wrong address, therefore no data was used. We opened another account with the correct address and they told me three separate times that my account was officially canceled. My phone number is [Edited: Personal Information], I know the calls are recorded. Now, months later, I have an outstanding bill of over $300 from Sequiem. There was no data used on the account and I called you guys three times to settle this. Please help me figure this out.
XfinityJustinM
Official Employee
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609 Messages
4 hours ago
Hello @user_op4xdt, you have come to the right place for help. We are able to see the data usage on our end as well, let's get that wrong address behind you! Just send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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