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user_vcjjkx
1st Topic

Visitor

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2 Messages

09/11/2026 4:23 AM

Comcast agent lied about creating a ticket

A representative lied and told me they created a ticket so they could drop off the conversation. I have screenshots of the live chat as well as another chat telling me the ticket doesn’t exist. Someone help!?

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Updated 

36 minutes ago

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EG

Expert

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120.8K Messages

59 minutes ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBenjaminM

Official Employee

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3.3K Messages

36 minutes ago

 

user_vcjjkx Hello! Thank you for reaching out. Can you elaborate on what issue you're having? We'll be happy to help in any way we can.

 

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