Visitor
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2 Messages
Code to Redeem Universal Orlando Resort Tickets
Hello,
I redeemed the Xfinity rewards code for the Universal tickets. However, I did not receive an email with the subsequent code needed at checkout on the Universal website. Can someone from Xfinity please provide me with the necessary code via email or DM?
Thank you
XfinityFrank
Official Employee
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2.4K Messages
28 days ago
Hello, @user_9c85gy. Thanks for reaching out to us here on the Community Forum. Have you already checked your spam/junk folder to see if the email with the code may be there?
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XfinitySara
Official Employee
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2.6K Messages
27 days ago
Thanks again, @user_9c85gy, for letting us investigate this further. After escalating your concern to our Xfinity Membership Support team, we've confirmed that the code was not redeemed in time (before the expiration date), and all available tickets have been redeemed at this time. As a friendly reminder, please reach out to us as soon as you have any questions or concerns, especially regarding redemption issues. These particular matters tend to be time-sensitive, but of course - like I mentioned via our chat, we will always do whatever we can to help. Thanks again for your time and patience! We hope you're able to enjoy other rewards very soon :)
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