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willswei22
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2 Messages

Friday, May 15th, 2026 6:32 PM

Code to Redeem Universal Orlando Resort Tickets

Hello,

I redeemed the Xfinity rewards code for the Universal tickets. However, I did not receive an email with the subsequent code needed at checkout on the Universal website. Can someone from Xfinity please provide me with the necessary code via email or DM?

Thank you

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3 hours ago

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XfinityFrank

Official Employee

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2.3K Messages

3 hours ago

Hello, @willswei22. Thanks for reaching out to us here on the Community Forum. Have you already checked your spam/junk folder to see if the email with the code may be there?

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willswei22

Visitor

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2 Messages

Yeah, I never received an email with the code

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3 hours ago

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XfinityFrank

Official Employee

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2.3K Messages

Thanks for checking, @willswei22. We can check to see the status of this. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 hours ago

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