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norip81
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10/09/2026 8:26 PM

Coaxial cable still not buried one month after installation

About a month ago, I had Xfinity internet installed at my home. The technician ran a coaxial cable and told me it would be buried, but it has now been over a month and the cable is still lying on the ground exactly as it was left. Could someone please help me get the burial scheduled or let me know the status? Thank you.

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15 hours ago

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XfinityCliff

Official Employee

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750 Messages

15 hours ago

Hello @norip81, and thanks for reaching out on our Xfinity Community forums!

Having a cable left above ground for this long after being told it would be buried is understandably concerning. We'd be happy to put some additional eyes on this and review the situation with you.

Please send us a direct message with your full name and service address, and we'll be glad to help.

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(*Note: Never send a direct message to us unless requested by us.)

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