Coaxial cable needs to be buried.

Xfinity tech was out on March 6, 2026 because of inconsistent internet service.

He placed a temporary line which extends over our sidewalk (tripping hazard) and through our yard and our neighbors yard.

After multiple attempts to find out when the cable line will be buried I am beyond frustrated! Communication with AI just does not work!
Finally I was able to talk to a real person who gave me a confirmation number and said someone would be out on Friday March 27 which was yesterday. NOBODY showed up!

We need this cable line buried soon before landscaping/mowing begins.

We need reliable communication.

Please help.

Responses

Oldest First

Selected Oldest First

XfinityJorge

Official Employee

•

2.9K Messages

9 hours ago

user_0wa06c Hi! Thank you so much for using our Forums as a tool to get in contact with us. I am sorry to hear about the trouble you have experienced trying to make sure we secure the line going across your home. You came to the right place for help and we got your back. Can you please send me a DM with your full name and service address to get started?
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

(edited)

0

Customer Service

user_0wa06c

Coaxial cable needs to be buried.

XfinityJorge

New to the Community?