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user_36e7de
1st Topic

Visitor

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1 Message

Saturday, January 15th, 2022 1:58 AM

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Coax outlet not working

Just moved into an apartment and the coax outlet in the living room isn’t working. What can I do to fix that?

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3 years ago

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XfinityRaul

Official Employee

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2.1K Messages

4 years ago

Hello, @user_36e7de. I hope you're having a great Saturday morning. I apologize for the inconvenience this outlet is causing you. I would be more than happy to help schedule a tech appointment to have this repaired to be able to get your services working.

 

In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

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Scotto7174

Visitor

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4 Messages

3 years ago

i've got the same problem. Additional outlet on my porch always worked in the past, set things back up recently, new box, worked yesterday, now doesn't. Keeps on saying something about loose connections, tightened everything, still no go. What can i do?

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XfinityDena

Official Employee

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3.4K Messages

I want to make sure we are respecting your time and not repeat the steps you have taken previously. Outside of tightening your cables what additional troubleshooting steps have you taken? 

 

I also wanted to make sure you are aware that any time you need to troubleshoot our MyAccount app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://comca.st/3HgPEWI. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs! 

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3 years ago

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MNtundraRET

Gold Problem Solver

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5.9K Messages

3 years ago

Did you remember to unscrew the outlet panel and check connections on backside?

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