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user_250223
1st Topic

2 Messages

Wednesday, September 6th, 2023 7:58 PM

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Coax cable

I already have high speed internet and a modem through Xfinity, but decided to get a cable box for one room.  First instruction  says connect coax cable.  I did not get one in my starter kit.  Am I supposed to buy my own?

Question

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Updated 

2 years ago

141

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EG

Expert

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110.1K Messages

2 years ago

You can get one at your local Xfinity store for free.

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XfinityJorge

Official Employee

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2.1K Messages

2 years ago

@user_250223 Thanks for contacting our Xfinity Support Team over our Forums. We are sorry that the package did not include a coax cable. Are you able to connect the box directly to the cable from the outlet? 

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user_250223

2 Messages

Using what?  All I got was the power cord and hdmi cord.

2 years ago

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XfinityJorge

Official Employee

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2.1K Messages

We apologize that the cable is not in the box and if you would like you can swing by our service center to get one, or you can use your own. We understand how this can be frustrating and appreciate your time. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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