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user_4ba2b4
1st Topic

Visitor

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2 Messages

Saturday, March 19th, 2022 1:47 AM

Closed

Coax cable install

Hey, 

I just moved into my place a few months ago. I got Xfinity Internet service a few days ago. But just realized that I don’t have a coax cable port inside my house.

How do I go about this?

Thank you

Question

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Updated 

3 years ago

22.9K

1

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XfinityLinda

Official Employee

 • 

1.8K Messages

3 years ago

Hello, @user_4ba2b4! Welcome to the Xfinity family! Thank you for connecting with us here on our forums community! We are happy to help you with options on how to connect your cable service. You have a few options. You can have a tech out to install the cable outlet for a fee. You can swap out your cable box to a wireless one if you also subscribe to internet with us. The last option is to return the cable box and move to just streaming service with us without the equipment. Are any of these a good option for you? 

3

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user_4ba2b4

Visitor

 • 

2 Messages

@XfinityLinda​ How much is the fee?

Or is it easier to get AT&T. I think everything is setup for that. 

3 years ago

0

XfinityPeterH

Official Employee

 • 

1.8K Messages

Great question @user_4ba2b4 happy to help you. Just to clarify your home has no coax cable and you need to have one installed for you to use service. Reading your first post that is what I gathered. For you to use any of the services mentioned above you will still need to have at least one wired connection for your modem and TV service to work properly. We are happy to go over all options with you for your protection privately. Please send us your full name and complete address in a message. Here is how you can do so: 

(Full credit to @BruceW for this excellent explanation!) 



"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:



  • Click "Sign In" if necessary





  • Click the "New message" (pencil and paper) icon



  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there



  •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list



  •  - An "Xfinity Support" graphic replaces the "To:" line



  • Type your message in the text area near the bottom of the window



  • Press Enter to send it



See https://comca.st/36uohKG for an example.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

XfinityPeterH

Official Employee

 • 

1.8K Messages

Thank you for sending us a message with those details. Let us see about setting you up with an appointment. Would you please send us your full name and address? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

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