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user_a8usrb
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Monday, June 9th, 2025 6:51 PM

CM 2050v Modem issues

I have seen lots of postings about this modem lacking a firmware upgrade that would the modem provide X1 speeds.  Last I saw Netgear said Xfinity was delaying the firmware upgrade due to internal technical issues.

I wanted to share my experience.  I recently purchased and connected a CM 2050V modem and was getting very acceptable download and UPLOAD speeds comparable to my Xfinity gateway.   As all was working great I took my Xfinity gateway to the local Xfinity store to return it as it was no longer needed.   As soon as I got home i noted that upload speeds would no longer excel and seemed to be capped at 40 mps.   

Although Xfinity they do not throttle speeds to those using their own equipment it does seem like something was changed in my account when I returned to gateway. The representative did take some time to update the account to process the return.   What could have changed?  

Question

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3 days ago

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EG

Expert

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111K Messages

3 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityPeterH

Official Employee

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2K Messages

3 days ago

 

user_a8usrb That would be something I would be reaching out to see what was going on too. We can take a look at your account and make sure everything is correct. Please feel free to send us a direct message with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e


 

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