Our team can make sure your account is properly disconnected. With that being said, we also have an article that answers just about any questions that someone may have when cancelling services, I'll place that below. What to know when canceling your Xfinity services
So that we may process your request, please send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
XfinityJustinM
Official Employee
•
1.1K Messages
5 hours ago
Hi @user_vsy561,
Our team can make sure your account is properly disconnected. With that being said, we also have an article that answers just about any questions that someone may have when cancelling services, I'll place that below.
What to know when canceling your Xfinity services
So that we may process your request, please send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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