Clarity

I feel like the lack of communication between this company and the customers is what’s driving everyone mad. You give a date for restoration and then go back on it, give another date, and then go back on it. Now it just says as soon as possible. I completely understand the amount of effort and resources that go into rebuilding an infrastructure, but just give clear updates to an area, or at least give me the option to talk to a representative before shutting down the chat.