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user_7gf1zn
1st Topic

3 Messages

Wednesday, March 20th, 2024 3:59 PM

Closed

claim for sewer line burying cable

Years ago comcast put in cable lines. They did a direct bore under my drive way. In doing so, they bored through my sewer line. It causes the sewage to back up into my shower. I had it rotor rooted 3 times and finally had a Plumber put a camera in the line. He found the bored cable. The hole allows roots to get into the sewer. I have had a crew come out and saw the concrete drive and expose the sewer. AT&T and the city engineer verified that it is a cable line put in by Comcast. I have not been able to get Comcast to come out and look at the situation. My plan is to take pictures and document everything and have the repair work completed. Then send comcast pics, invoices etc. and make a claim. Just not sure how to file the claim as I cannot get through to a human in their support system to provide me with instructions. There was a ticket created to escalate to Maintenace. The ticket [Edited removed personal info]

Question

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Updated 

1 year ago

 • Edited

147

2

0

XfinityThomasC

Official Employee

 • 

2.5K Messages

1 year ago

Hello, @user_7gf1zn We can submit a damage claim ticket when you have the pics, invoices, etc. In the meantime, I would be happy to check on the maintenance ticket. Could you please send our team a direct message with your full name and full address? To send a direct message: 

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

3

user_7gf1zn

3 Messages

Should I go ahead and complete the repair?

1 year ago

0

user_7gf1zn

3 Messages

@XfinityThomasC​ 

Should I go ahead and complete the repair?

1 year ago

0

XfinityThomasC

Official Employee

 • 

2.5K Messages

@user_7gf1znI have received your direct message and will continue this conversation there. Thank you. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

snewcar

Visitor

 • 

1 Message

1 year ago

We are having the exact same problem. We cannot get a human to respond to the problem

1

0

XfinityPeterH

Official Employee

 • 

1.9K Messages

@snewcar In the future please create your own public post so proper help can be provided and tracked. We appreciate you following our guidelines.  That being said we are happy to help you. Please send us your full name and address in a direct message: 

(Full credit to @BruceW for this excellent explanation!) 


"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:


 • Click "Sign In" if necessary


 • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging


 • Click the "New message" (pencil and paper) icon


 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list


 •  - An "Xfinity Support" graphic replaces the "To:" line


 • Type your message in the text area near the bottom of the window


 • Press Enter to send it


See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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