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user_el7lpc
1st Topic

3 Messages

Tuesday, January 16th, 2024 11:35 PM

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Clackamas Oregon outage 13Jan2024

Storm related outage reported at about 10 am on Sat, text msg said service expected to be back by 6 pm.  It is now Tuesday (16Jan) about 15:30, no service. Automated response give no ETA.  Power has been on since Sat at 15:30

Question

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Updated 

1 year ago

65

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XfinityMarcos

Official Employee

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2.3K Messages

1 year ago

Hello @user_el7lpc, that is a long time to be without service, I can't even imagine what that has been like for you with how important our services are. I'd love a chance to work with you more on this and ensure we're on a road to getting your service restored. Thank you for already checking on those self-service resources we provide to view known service interruptions. Let's take a look at your account and see what further details are available. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

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user_el7lpc

3 Messages

Would love to. The chat app "To" drop-down doesn't know you, so.... No chat...

1 year ago

0

user_el7lpc

3 Messages

Am I supposed to message "Xfinity Support" to reach you??

1 year ago

0

XfinityMarcos

Official Employee

 • 

2.3K Messages

@user_el7lpc, You would send the direct message to "Xfinity Support". Once we're working together privately, I'll be able to find your account and view any available interruption details from there. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityShawn

Official Employee

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1.4K Messages

1 year ago

We appreciate you reaching out today for your interruption concerns. You can use the Xfinity app to sign up to be notified with any updates, and the resolution for your interruption. We currently see the same status updates as you, but we are here if you need us in the future. 

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UserJaelynn

1 Message

Hi there! I’m experiencing the outage too - going on day 4 and work from home - I’ve been using my cellular hot spot through ATT for now but it’s not sustainable and continues to cut out. 

Is there a way to get a reasonable update on when teams will be working on the issue or any updates at all in timeframe for a resolution? Thank you!

1 year ago

0

XfinityAntoine

Official Employee

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1.4K Messages

Thanks for the reply, user_ulw6zh. What XfinityShawn posted is the best way for you to get updates. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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