1 Message
Citi Gift Card
I have a Citi Gift Card that expired in 2015 that I've never used. How do I get a replacement card?
1 Message
I have a Citi Gift Card that expired in 2015 that I've never used. How do I get a replacement card?
XfinityDemitrius
Official Employee
•
1.8K Messages
10 months ago
Hey @user_xv6r25, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Prepaid Gift Card. I would be more than happy to offer my assistance looking into this further for you.
If you received a prepaid gift card and never used any balance, you can request a new card to be sent. If you used the card for any balance and have a remaining balance, we would be unable to issue a new card and the balance will have been expired.
You can contact our Value Fulfillment team by Clicking Here. You can send a request form or call during the hours listed. Furthermore, you may need your account information which you can quickly get by using our Xfinity App for account information.
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