Skip to main content
user_70c451
1st Topic
1st Reply

Visitor

 • 

3 Messages

Sunday, March 15th, 2026 3:41 PM

Checking status

Checking on the order status of 2 Samsung, 26 ultras 

[Edited: "Personal Information"] 

[Edited: "Personal Information"] 

Question

 • 

Updated 

3 months ago

 • Edited

35

2

0

Oldest First
Selected Oldest First
XfinityJanelle

Official Employee

 • 

2.2K Messages

3 months ago

Hey @user_70c451 ,Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your order status. I would be more than happy to offer my assistance looking into this further for you.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

0

0

user_70c451

Visitor

 • 

3 Messages

3 months ago

Status on 2 each Samsung Galaxy 26 ultra,  1 tb.

1

0

XfinityKam

Official Employee

 • 

234 Messages

Hello @user_70c451 Thank you for taking the time to post here in Forums. I am understanding that you are wanting to check the status of 2 Samsung devices. You can check the status of your order through your email, we send order updates and tracking information. If you still are not able to locate this or have additional questions. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

0

forum icon

New to the Community?

Start Here