Check the status of cancellation request

It has been a week that I called to cancel my service but didn't see any update in my account. How can I check the status of the cancellation. Direct message in the community?

Thanks!

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XfinityJon

Official Employee

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1.5K Messages

2 hours ago

Good evening cxbccc. I will be happy to assist you further. I do have a couple questions to better understand the situation. When you set up the disconnection how did you do so? Was it over the phone, online, or at a store? Have you received a confirmation email, confirming that we had received your disconnection request?

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C

cxbccc

Visitor

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3 Messages

Hello Jon,

I did that via phone. Received a confirmation email saying that the disconnection request is received. But there is no date in that email, which should be last Monday 6/15/2026, the day I called. There is also no action over this week to really disconnect the service.

Thanks.

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25 minutes ago

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XfinitySeth

Official Employee

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1.2K Messages

Okay gotcha thanks for the confirmation! We'd be happy to take a look at the account to confirm things further for you 👍 Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

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17 minutes ago

0

C

cxbccc

Visitor

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3 Messages

Hello,

Thanks and I actually did that about 3 hours ago. Just did it again.

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11 minutes ago

0

Customer Service

cxbccc

Check the status of cancellation request

XfinityJon

cxbccc

XfinitySeth

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