Check the status of cancellation request

Hello Jon,

I did that via phone. Received a confirmation email saying that the disconnection request is received. But there is no date in that email, which should be last Monday 6/15/2026, the day I called. There is also no action over this week to really disconnect the service.

Thanks.

Okay gotcha thanks for the confirmation! We'd be happy to take a look at the account to confirm things further for you 👍 Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Hello,

Thanks and I actually did that about 3 hours ago. Just did it again. 

Good morning @user_8e1eq1, and thanks for reaching out to us on the community forums with your question, I hope this message finds you well. You have come to the right place for assistance with this. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514