Visitor
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2 Messages
chat with live person
I pay for fast internet service and is 2.33 downloads. i work from home and will lose my job. w want to speak with a person
Visitor
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2 Messages
I pay for fast internet service and is 2.33 downloads. i work from home and will lose my job. w want to speak with a person
XfinityQuemekia
Official Employee
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907 Messages
4 months ago
Hey there @user_d71e14 thanks for taking the time to reach out to our Xfinity Community Forum. I'm sorry to hear about your speed issues. The fast internet service you pay for is critical for your work, and seeing a download speed of just 2.33 is absolutely unacceptable. When your job is on the line, that's incredibly stressful. Have you tried any troubleshooting? Here are a few tips to check out: https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0. Let us know if you still need assistance.
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user_d71e14
Visitor
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2 Messages
4 months ago
I bought a new modem router combo and will connect it tomorrow. It’s an arris surfboard. Do i need to chat with or talk with someone to connect it?
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