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user_qw5oep
1st Topic

Visitor

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2 Messages

Saturday, August 30th, 2025

Chat with live person

Why is it so hard to chat with a LIVE PERSON!?!? Your chat assistant keeps trying to help and WONT CONNECT ME TO A AGENT. Beyond frustrating 

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Updated 

2 days ago

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XfinityJeff

Official Employee

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99 Messages

2 days ago

Good morning @user_qw5oep, and thanks for using the Xfinity forums to reach out to us. I am sorry that you are having issues connecting to a live agent via chat, I know that can be frustrating to deal with. You have reached a team of experts here on the forums that can help you, however. What was the issue that you are needing an agent for?

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user_qw5oep

Visitor

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2 Messages

I just need help knowing how to upgrade my services so I can use Xfinity as a TV Provider to watch football

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2 days ago

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XfinityJeff

Official Employee

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99 Messages

Perfect, we can help with that, as a huge football fan, both real and fantasy, I can understand the desire to be able to watch football. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 days ago

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