Hello @Chuckles4455 Thanks for reaching out to us today. We ask that you please review our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy before sending any direct messages to any user. You will learn in those posts that sending unsolicited direct messages to any user or Official Employees (including 'Xfinity Support') is a violation of those policies. We ask that you start your conversations on the most appropriate public board and wait to be invited to a direct message by a user or an Official Employee.
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A public board can be found by navigating to the main forum page. This is where users can select specific topics to ask questions or see other users posts about a specific topic. Users are also encouraged to check out our Xfinity Knowledge Base. There you will find community authored articles that are verified as providing the best information on a subject.
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XfinityJessicaA
Official Employee
•
330 Messages
2 years ago
Hello @Chuckles4455 Thanks for reaching out to us today. We ask that you please review our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy before sending any direct messages to any user. You will learn in those posts that sending unsolicited direct messages to any user or Official Employees (including 'Xfinity Support') is a violation of those policies. We ask that you start your conversations on the most appropriate public board and wait to be invited to a direct message by a user or an Official Employee.
Please post a general description of your question or problem, leaving out any personal information. If an Employee needs personal information, we'll ask you to send it in a DM.
Thank you in advance for your time and consideration in this matter. Please let us know if you have any other questions.
2
user_34dc36
Visitor
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1 Message
2 years ago
Cannot chat with live agent concerning service
1
0
user_1db521
1 Message
1 year ago
I made payment arrangement on my account for September 22 and my service was turned offtoday
0
0