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lyee853344
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Tuesday, July 28th, 2026 7:11 PM

Chat quote doesn't match bill

Just to let people know that a quote on chat with an agent may not match your bill. I chged tv plans, was quoted a price on chat & agent even confirmed. Bill came & it was $10 higher. Tooked the hard copy chat to a store. All they could do was a one time credit.

This is HORRIFIC business practice! Lesson learned, the chat quote has no relevance.

(And xfinity keeps asking me to sign up for their mobile cellphone service. Lol.NO WAY)

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5 hours ago

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XfinityJeniece

Official Employee

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4.2K Messages

5 hours ago

Hey there, @lyee853344, thanks for reaching out through Xfinity Forums regarding your billing details. We want to ensure that you are being billed correctly. I would be happy to take a look at your billing to confirm. Please send us a Direct Message with your full name and your full address.

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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