Visitor
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2 Messages
Chat or New Message Icon?
Hi, I see some messages where a chat or new message icon was referred as a way to contact the Xfinity Support - for example see the following post. I can't find that icon. I have a similar question on serviceability (or rather relocate our service 1000 ft from where it is currently located).
https://forums.xfinity.com/conversations/customer-service/extending-serviceability/633c88f948c60d55e6058f4b
Accepted Solution
BruceW
Gold Problem Solver
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26.3K Messages
2 years ago
The Direct Messaging icon for private messages doesn't appear until you have made your first post. You should be able to see it now as long as you are logged in to the Forums (you may need to reload the page).
Please be aware that using Direct Messaging before you have been asked to do so is considered a violation of the Forum Acceptable Use Policy. See https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236.
Please wait until you are asked to send a Direct Message before using the facility.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityJorge
Official Employee
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2.1K Messages
2 years ago
Hello there @user_ec1cf2 thank you so much for contacting our Xfinity Support Team over our Forums. We are happy to help you send us a private message so we can help you with your servicability concerns. To get started here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_ec1cf2
Visitor
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2 Messages
2 years ago
Thanks for the response @BruceW and @XfinityJorge , and alerting me about the forum rules. I can see the new message icon now, and thanks to @XfinityJorge looks like I can send them a message now :-)
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user_59ec6a
Visitor
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2 Messages
2 years ago
I can't find a new message button either. Can somebody help me? I am trying to get appropriate credit for a four day outage - the system is offering me a totally inadequate amount.
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