U

Visitor

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2 Messages

Saturday, January 21st, 2023 6:11 PM

Chat or New Message Icon?

Hi, I see some messages where a chat or new message icon was referred as a way to contact the Xfinity Support - for example see the following post. I can't find that icon. I have a similar question on serviceability (or rather relocate our service 1000 ft from where it is currently located).

https://forums.xfinity.com/conversations/customer-service/extending-serviceability/633c88f948c60d55e6058f4b

Accepted Solution

BruceW

Gold Problem Solver

 • 

24.4K Messages

13 days ago

... I can't find that icon. ...

The Direct Messaging icon for private messages doesn't appear until you have made your first post. You should be able to see it now as long as you are logged in to the Forums (you may need to reload the page).

Please be aware that using Direct Messaging before you have been asked to do so is considered a violation of the Forum Acceptable Use Policy. See https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236.

Please wait until you are asked to send a Direct Message before using the facility.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
XfinityJorge

Official Employee

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604 Messages

13 days ago

Hello there @user_ec1cf2 thank you so much for contacting our Xfinity Support Team over our Forums. We are happy to help you send us a private message so we can help you with your servicability concerns. To get started here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Visitor

 • 

2 Messages

13 days ago

Thanks for the response @BruceW and @XfinityJorge , and alerting me about the forum rules. I can see the new message icon now, and thanks to @XfinityJorge looks like I can send them a message now :-)

XfinityJorge

Official Employee

 • 

604 Messages

Perfect! We will be waiting to hear from you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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