Thank you so much for taking the time to reach out to Xfinity Support @user_3id0l7. We are so glad to hear from you and want to help in any way that we can to ensure you are having a great customer experience. Please feel free to shoot us a private message detailing your issue so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
XfinityArmand
Official Employee
•
1.8K Messages
16 days ago
Thank you so much for taking the time to reach out to Xfinity Support @user_3id0l7. We are so glad to hear from you and want to help in any way that we can to ensure you are having a great customer experience. Please feel free to shoot us a private message detailing your issue so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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