1 Message
Chat agent gave fraudulent number
I was chatting with a live agent about a fee and services that were added to my account without consent. I wanted them to get it off my bill due to it almost doubling my total monthly fee. The chat agent told me they couldn't do that over chat and sent me a phone number. They sent 1800-565-4329 which they claimed was their disconnection team. The first time I called, it was a hotel reservation line. The second attempt at calling was a health aid device. The third attempt it told me the phone number was not available in my area. Why are chat agents giving out fraudulent numbers?
XfinityJeniece
Official Employee
•
2.4K Messages
2 hours ago
Hey there, user_pfhw4r, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help with your billing details as I know how important it is to have a bill within your budget. You have reached the right place. We would also be happy to submit feedback for the agent you spoke with.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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