Visitor
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2 Messages
Charges
I keep getting emails telling me I need to pay my bill to avoid impact on my credit score. For one I no longer have cable or phone services with you. And for two I didn't sign up for a new phone with you guys. I have t-mobile for all my devices right down to the modem. So why am I getting charged for something I don't have and never signed up for? This is tge reason why i am no longer with you guys because you be charging people for things they never signed up for.
XfinityJustinM
Official Employee
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705 Messages
5 hours ago
Greetings @user_s05we2, you have come to the right place for help. I know how frustrating it can be to possibly be impacted by something that you thought was behind you. Rest assured, our team will get to the bottom of this. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with that account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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