Visitor
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2 Messages
Charged Twice And Charged A Third Time
The first post didn’t go through so here is a second one. Short and sweet but Xfinity got paid from me on time and it said “processing” they decided to turn off my service. I called and asked why is this happening and they turned it back on stating “we will keep it on while investigating into this”. However not even 24 hours later they shut it off AGAIN. Additionally we saw they charged us DOUBLE our payment even though it was taken from our bank account and they won’t even give us a refund. So we are taking you guys to small claims court and you will be served soon. See ya there!
EG
Expert
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112.9K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCJennifer
Problem Solver
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743 Messages
2 years ago
Hello @Julia_T! Thank you for reaching out on our community forum. We sincerely regret hearing that this has been your experience, and we would love the opportunity to turn this around and investigate what happened. Could you please send us a direct message with your first and last name and your full address?
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
(edited)
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