1 Message
Charged for what
Hello I'm not sure of why I was charged and it hasn't been a month and I just started the service and paid up front ,so I need my money back to my card
1 Message
Hello I'm not sure of why I was charged and it hasn't been a month and I just started the service and paid up front ,so I need my money back to my card
XfinityDemitrius
Official Employee
•
1.5K Messages
8 hours ago
Hey @user_9xg89p, Thank you for visiting our official Xfinity Forums Community support page. Thank you for joining our Xfinity Family. If you made a prepayment for services, it would have been for around $25-$50 for our EasyEnroll process. Could you please provide more details pertaining to the up front payment amount and total amount due with the service bill?
Here is some helpful information about what to expect with your first Comcast billing statement. I recommend reviewing our 'What to expect with your first Comcast bill' support page as it will go over information on why the first bill is due so quickly, charges, and billing cycle/dates.
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