charged for equipment that was turned in on 10/29/25 at UPS store

user_tkl8yj Hi there! Thank you so much for using our Forums and we are here to help you figure out what is going on with the closed account. We are sorry that you have been getting those calls and we appreciate you allowing us the chance to make this right. 
To send a "direct message" / "private message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 
 • Click the "New message" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it