Visitor
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2 Messages
Charged 300$
My bill is only $83 monthly. I’m trying to figure out why my husband’s card was charged $300 and why no one is able to reach me. I’m very furious and wondering what I can do to reverse the transaction because this is absolutely ridiculous. I can’t get a hold of anybody and no one is willing to call me
XfinityJeff
Official Employee
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907 Messages
2 hours ago
Good morning @user_c1tdzp, and thanks for reaching out to us with your issue on the Xfinity forums, I hope this message finds you well. I am very sorry to hear about the issue with the charge, I know how frustrating it can be to have unexpected charges, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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