user_fk2bub Thanks for posting on our Community forums to let us know about the NBC channel not working properly. What specific issue are you getting? Is it an error message or code?
No error code or anything. Just 3 horizontal dots in center of screen attempting to "load" the channel. Works fine on tablet. Seem to be more STB(Set Top Box) as won't load on any TV in home.
Rufus63 Please try to pull the power cord from your cable box and plug it back in.
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Wonderful! Happy to hear that helped with the issue. While we have you here, is there anything else we can help you with?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDilary
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