Visitor
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1 Message
Changing service
I am contacting you regarding a pending order that glitched and timed out during checkout this morning. The order number is 331090125481458015.
Because the screen froze, the system generated this pending order with the wrong device locked into my cart. I never got the chance to select my intended trade-in device. I need you to manually open this pending order on your end right now and switch the trade-in device to my iPhone 13. Please calculate exactly what my correct monthly price will be with the iPhone 13 trade-in value applied before this order is finalized.
Thank you,
[Edited: "Personal Information”]
XfinityJorge
Official Employee
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3.3K Messages
5 hours ago
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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