Changing my account and plan

user_h1amin Thank you so much for using our Forums and for taking the time out of your day to post. We are here to help make sure you get the account set up how you would like and it is our pleasure to be of assistance. In order to get started can you send us a DM with your full name and service address?
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message