Visitor

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2 Messages

Saturday, June 20th, 2026 11:38 PM

Changes to my bill [Edited]

Maybe at that point a real person MIGHT notice your issue. This company literally changes the terms of your contract at any time. They forced me to take a "free" gateway modem instead of using my own networking equipment. I said no over and over, still it showed up in a box and lived in a box until my actual modem stopped working. When I contacted support they told me they only support xfinity equipment so I pullled it out of the box, sure. Fast forward a year and I'm getting a new $15 charge on my bill, that has also changed rates in the last year? So my plan when at start was $39.99 and as of today including the $15 charges from equipment its $80 USD. 

They will change your plan when you are not looking and the autopay they pressure you into will steal the money before anyone notices. Even if you DO notice, good luck talking to a single person about it. [Edited: "Inflammatory"], their customer service will drive me to dig a ditch and lay my own [Edited: "Profanity"] fiber. I've put up with comcast for way too long. Realistically I'll probably switch to mobile broadband and take the hit to the speed because that is what this amount of disregard, dark patterns, theft and maliciousness is worth.  

While Im here, I do not want a mobile plan. I want no additional ties to this [Edited: "Inflammatory"] of a business. I do not want any "free" e-waste to show up at my door. We ask for so little and you just cant help yourself! What you do should be illegal and I expect a class action!

Oh if you're considering any of their plans, check the fcc sheet first. the gig plans are just fraud, and they two options they suggest us normal people use arent much better? Like if I want your cheapest plan, you cant even deliver that?

[Title Edited: "Solicitation"]

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Official Employee

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697 Messages

2 days ago

 

naomi96, hello there and thanks for reaching out. I want to apologize on behalf of xfinity for your roller coaster experience. I understand how frustrating things can be and also how some things can be overlooked. We can;t change anything without your consent or if major service changes are happening, it is communicated to you. I always share with my customers from all the years I've been employeed with this company from even working in customer faces (retail) to always review your billing statement via PDF to always see what's going on. Just to be a bit transparent, I hear you - is there something I can help with here? 

 

Visitor

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2 Messages

Yes absolutely. I would like to address changes to my bill. I've tried calling but I can't get through to an agent, it's been a week. If I am being charged for equipment I do not want or use I will return it and expect a refund or credit.

Thank You 

Official Employee

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697 Messages

 

naomi96, ok I understand. We can absolutely help with your billing concerns and providing instructions on returning equipment. 

I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and complete service address to help us locate your account. Let me know if you have any questions. 

 

*Friendly reminder, our current department hours are from 6:00 AM - 1:00 AM EST.

 

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