Visitor
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1 Message
Change WiFi Moving Date
I accidentally scheduled the wrong date to move my wifi services and I can’t figure out how to switch the date or cancel the move and start a new one. I am out of the country right now so I haven’t been any to call anyone which is probably the easiest… Hoping someone can help me.
XfinityJustinM
Official Employee
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948 Messages
4 hours ago
Hello @Cocoakoala,
No worries, you have come to the right place for help. We can get you some peace of mind while you travel and get your move rescheduled very easily. We'll just need to gather some details to locate your account. Please send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
Please note: Our operating hours are from 6:00am est to 1:00am est, 7 days a week.
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