Visitor
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1 Message
Change to service address
I don't remember the date I set for activation at the new address: [Edited: "Personal Information"]. I would now like it to be activated Tuesday, 9/15/2026 please.
Visitor
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1 Message
I don't remember the date I set for activation at the new address: [Edited: "Personal Information"]. I would now like it to be activated Tuesday, 9/15/2026 please.
EG
Expert
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121K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeff
Official Employee
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1.3K Messages
5 hours ago
Good morning @user_esn5b7, and thanks for reaching out to us on the Xfinity forums, and thank you @EG for moving the post, so we could respond, I hope you are both having a good Monday so far. You have come to the right place for assistance with this, we would be more than happy to check on that date for you. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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