Visitor
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1 Message
Change the start date and delivery method
Hi, I just ordered an internet plan by accident. I was planning to start my internet plan on June 23, but there were no options for picking the start dates and the delivery dates. Would it be possible to change the start date to June 23? I would also like to change the delivery methods. I prefer to pick it up at the retail store located at 2825 El Camino Real #100, Palo Alto, CA 94306 on June 23. Thanks!
XfinityJanelle
Official Employee
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1.6K Messages
2 days ago
Hey @user_5giemp , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your order. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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