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groverbird
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8 Messages

Friday, January 16th, 2026 12:05 AM

change plan

Why is it so [Edited: "Profanity"] hard to change my tv package? Website gives a complete runaround and refuses to make real changes

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53 minutes ago

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XfinityDena

Official Employee

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4K Messages

3 hours ago

Thank you for reaching out @groverbird It may be giving you an issue if you are currently in a bundle pricing. Have you tried to change your internet package (or selecting the same tier) and then TV? 

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groverbird

Frequent Visitor

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8 Messages

Tried every option the site asked. Did not allow me to progress anywhere past the selections. Continued efforts simply caused the site to lock into an endless loop and eventually would deny access even with a valid login. Even went as far as saying my @comcast.net address was not recognized! PUT REAL PEOPLE BACK IN CHARGE AND LEAVE THE AI JUNK TO TIKTOK!

Comcast's attitude is reflected in the fact that suggested feedback to your post only offers "like", not a down vote! Typical Comcast arrogance. 

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1 hour ago

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XfinityAirelle

Official Employee

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3K Messages

 

groverbird We definitely understand how frustrating that can be. I've been there. Our team is happy to help yopu make the change! 

 

Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

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53 minutes ago

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