1 Message
change plan
I am simply trying to adjust my plan, here is the gauntlet:
Live Agent
Good afternoon, Joseph.
How can I help you today? You can ask me questions like "Why are there new charges on my bill?" or "What is my account number?".
Or, you can pick an option.
Si deseas ayuda en español, deberás configurar el idioma de tu dispositivo o navegador preferido al español.


How can I help you with your plan?
What changes would you like to make to your Xfinity Plan?

How can I help you with your plan?
Thanks, I can help with most issues, but I'll put you in touch with an agent if you need more assistance. What do you need help with today?
Thanks, I can help with most issues, but I'll put you in touch with an agent if you need more assistance. What do you need help with today?
How can I help you with your bill?
No problem. I'll put you in touch with a live agent now.
Hi Joseph, thank you for contacting Xfinity. My name is Jasmeet. I see you may have questions about your bill. Is that correct?
I apologize for the inconvenience
I appreciate you bringing this to my attention. I'm happy to help you.
May I have your full name and address to verify the account
Perfect! Thank you for the information.
Please allow me a couple of minutes to review the account information.
Thanks for waiting.
I really appreciate your time and patience
As I can check the details on your account I can see that you are using cable, internet and voice services with us on this address 3883 Meadow Wood Dr, El Dorado Hills, CA 95762
Is that correct?
Thanks for confirming.
Sure
Right now you are using 1200 Mbps internet speed
And 220+ channels on your account
So you want the same plan or can I check with the lower plan
Alright!
Please stay connected
To ensure we do not loose connection please be active on the chat
Thanks for your cooperation.
I am still working on your account
To ensure we do not loose connection please be active on the chat
Sure
I am connecting you with the dedicated team for better assistance
Thank you for contacting Xfinity Chat Support. My name is Zubair Ashrafi . just to confirm you want to upgrade the services?
I appreciate you bringing this to our attention. We will look into this immediately.
In order to assist you better, may I know your first name and last name?
Thank you so much for the information. I will surely help you to the best of my knowledge.
Allow me a minute to review your account.
That's helpful. I appreciate the additional detail.
I am working on it, let me check something good for you.
Apart from that, how is your day going?
Glad to hear that you are doing good❤️ Good days motivate, it will set good expectations from the very next day, Isn't it?
I appreciate your Business with Xfinity. We are grateful that you've been a loyal Xfinity customer! Cheers to our teamwork!
I can help you with the fastest internet speed, but removing the landline and TV channel at a cheaper price that includes the sports channel is not available.
Yes, removing the landline will lower the pricing.
Is there anything else I can assist you with today?
We cannot calculate, as we cannot cancel it.
We do not have the access to remove anything, so that's why.
I can arrange a call back for you, and they will help you. Is that okay?
The callback has been scheduled successfully for phone number [Edited: "Personal Information"].
Is there anything else I can help you with?
I totally understand. You will get a call in 10 minutes, and they will help you.
Thank you so much for being so supportive and have a great day!
I really apologize for all past bad experience.
You will get a call soon, and they will surely help you.
Thank you so much for being so supportive and have a great day!
I would have love to call you, but as I belong from Chat Repairs Queue, I do not have access to call you as you are connected on this chat I'll try my best to get you the resolution you are expecting if you still want to call you can always call on 1800-934-6489 to queue is available 24/7 just press 1-1-2 and you will be connected to a live agent.
Shall I arrange a callback for you at [Edited: "Personal Information"]?
XfinityAirelle
Official Employee
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2.4K Messages
22 days ago
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