Visitor
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28 Messages
Change plan
Xfinity for wifi only has doubled my plan price without notice twice in 3 months and I also have Xfinity mobile. They refuse to allow me to change plans and actually want me to pay more for a lesser plan! They also refuse to allow me to disconnect service. I've filed complaints with multiple government agencies and they gave me a credit but still keep charging me! I'm not paying $150 a month for just wifi!!
CCLamont
Problem Solver
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519 Messages
2 years ago
@user_3b04f8 hey there. I appreciate you reaching out to us here regarding the account billing. I know it is concerning to receive a bill higher than expected. I myself would be just as concerned too. No worries you reached a team of experts and I would love to help and explore options to save.
Could you please send our team a direct message with your full name and full address?
Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9r for an example.
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user_3b04f8
Visitor
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28 Messages
2 years ago
I want a history of all my submissions asking for my service to be disconnected. Legally you must provide that to me. I've filed another FCC complaint as well as a CFPB complaint.
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user_cbd4f3
Visitor
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1 Message
2 years ago
I just noticed today that I have been paying for TV and Phone since 9/2022. I should only have internet and have had it for 5 years. I never authorized this change in plan. Xfinity is lying to me stating that I did. They have withdrawn $100 extra a month. I never caught it because my husband pays the bills. I have just spent 4 hours and have gotten nowhere except a larger package. This is so frustrating. What do I need to do?
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