Change of status of under construction house

@XfinityJosephA​ 

as stated earlier the house is already built and closing was completed in March 2022. There is outstanding ticket open since 3/4 which a due date of 3/11 but none of xfinity employees are bothering to act on it. There are atleast 12 calls made and one visit to local xfinity center. We have shared photos of xfinity setup ready for all 8 houses in out community and proof that utilities have started at the address too but no one seems to care and act on it.

Is there no process for escalation in your company?  

here is the ticket number for reference 

Based on all that you've shared, I can definitely understand how upsetting, and frustrating it's been to try to get service started at your newly built home.

As this is our public forum, I highly suggest removing the ticket number, and sharing it with us in a private message. It'd be my pleasure to assist further assist with pushing the ticket along. 

To send a private message, you may need to:

• Click "Sign In"
• Click the "direct message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Sent 

hopefully someone will give a response than the standard template answers that we will get back to you in 24 hrs and then no one bothers to respond