Visitor
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1 Message
Change of plans by misrepresentation
Was told that I could sign up for 2 free sights because of my 20 years with the co. When signing up I wanted to keep my old plan and just add the ne sights. After signing up my old plan Warsaw dropped without my knowledge.
I was told I couldn’t get my old plan back - being advised by a lawyer I have 72 hrs being a contract, to have it reverse.
I will cancel all services if I don’t get my old plan back - I find the employee very deceptive
XfinityJustinM
Official Employee
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377 Messages
2 hours ago
Greetings @Wogfer888, thank you for taking the time to detail your recent experience. We understand that unexpected viewing changes can really throw off your day, and we want to help make things right in any way we can. Our team can take a further look at your account to determine the next best steps to help you out here. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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