Visitor
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1 Message
change of name on account
[EDITED: Personal Information]
Comcast
PO BOX 71211
Charlotte N.C.
28272-1211
Customer Support
June 16, 2025
Re; Xfinity account [EDITED: Personal Information]
Service at [EDITED: Personal Information]
[EDITED: Personal Information]
I am writing on behalf of my mother-in-law,[EDITED: Personal Information]
The TV package at [EDITED: Personal Information], is pursuant to a bulk contract with the community of [EDITED: Personal Information].
Correspondence with respect to this account continues to be mailed in hard copy to [EDITED: Personal Information] at her home in [EDITED: Personal Information]. See the enclosed copy of the most recent invoice.
[EDITED: Personal Information] husband, [EDITED: Personal Information] is deceased. Please change the name on this account to [EDITED: Personal Information]
[EDITED: Personal Information]no longer wishes to receive hard copy mail from Xfinity Comcast. Please direct future correspondence via email to [EDITED: Personal Information]
Thank you for your assistance with this matter. Please confirm receipt of this correspondence and should you have questions or require further information please contact me at [EDITED: Personal Information]
Yours very truly,
[EDITED: Personal Information]
XfinityFrank
Official Employee
•
1.4K Messages
12 days ago
Hello there, @user_i3ndha! Thanks for reaching out to us here on the Community Forum. In order to change the name or ownership on the account, you can find details on the process here :
https://www.xfinity.com/support/articles/update-account-preferences
And here:
https://www.xfinity.com/support/articles/account-ownership-change
Additionally, if you wish to receive no correspondence on a specific line of communication, you can find details on how to get that done here :
https://www.xfinity.com/support/articles/add-to-do-not-call-list
Which will point you to :
https://pc2.mypreferences.com/Comcast/OptOut/Default.aspx
If you are a manager level user for the account in question and need further assistance, we would be happy to help! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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