Hi there, user_5d1b3z! You are at the right place for assistance with your plan. We want it to be the best fit for your needs and at the lowest possible rate. You are in good hands!
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
Hi @user_tzp4m1 Thank you for reaching out to us here on our Xfinity Community Forums. I hope you are having a wonderful day. We are definitely here to help.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hey there, thanks for reaching out through Xfinity Forums, user_bkejxt.
To request a security PIN through the Xfinity app or website. Make sure you securely authenticate your account by signing in with your Xfinity password and ID. If you have two-factor authentication turned on, you then provide a one-time passcode (OTP). Once successfully logged in, you must request an OTP to finalize the security PIN. For those enrolled in two-factor authentication, this is the second OTP they have to provide.
You then receive a security PIN by sending it through a text message to any active line on your Xfinity account. The security PIN remains valid for 24 hours and can be used to port out any phone number listed on the Xfinity account. If the security PIN is not used within the 24-hour window, you will need to request another one.
If you can’t send the security PIN using the Xfinity app or website, you must visit an Xfinity Retail Store to validate your identity
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRay
Official Employee
•
2.9K Messages
5 months ago
Hi there, user_5d1b3z! You are at the right place for assistance with your plan. We want it to be the best fit for your needs and at the lowest possible rate. You are in good hands!
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_tzp4m1
Visitor
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1 Message
1 month ago
Remove Xfinity voice from my profile
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user_bkejxt
Visitor
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1 Message
7 hours ago
NO!! I need my account number and a pin to transfer my phone to another service provider.
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