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Monday, January 13th, 2025 11:02 PM

Change my plan

I need to change my plan to internet and security only

Official Employee

 • 

2.9K Messages

5 months ago

Hi there, user_5d1b3z! You are at the right place for assistance with your plan. We want it to be the best fit for your needs and at the lowest possible rate. You are in good hands! 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Visitor

 • 

1 Message

15 days ago

Remove Xfinity voice from my profile 

Official Employee

 • 

156 Messages

 Hi @user_tzp4m1 Thank you for reaching out to us here on our Xfinity Community Forums. I hope you are having a wonderful day. We are definitely here to help.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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