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Monday, January 13th, 2025 11:02 PM

Change my plan

I need to change my plan to internet and security only

Official Employee

 • 

2.4K Messages

23 days ago

Hi there, user_5d1b3z! You are at the right place for assistance with your plan. We want it to be the best fit for your needs and at the lowest possible rate. You are in good hands! 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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