Visitor
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3 Messages
change my plaln
Yesterday, I was on the Xfinity website trying to drop my land line from triple play and save money on my monthly bill by lowering my internet speed and cutting back on TV channels. I ended up chatting online to a representative who told me I would have to change from Triple Play through customer service, but they offered me a plan that would save money. I agreed to that plan, and yet when the details came through it was not the plan that they had offered. I went to the Xfinity store today to try to straighten out the account and they could not give me the same offer. They were offering plans that were $50 to $70 more than what I had been offered yesterday.
XfinityJorge
Official Employee
•
2.2K Messages
1 day ago
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